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Adobe.com Credit Manager Online Interview

5. If you do you have credit analysis experience, please describe the process.
The process of credit analysis working as Credit Manager of a brand name girls' dresses manufacturing company was to send out application forms for wholesale companies, retail stores and boutique specialty shops who wanted to carry our inventory, purchase on credit.  After receiving their application, we check their Dun and Bradstreet report and rating, check and verify their trade references.  I updated the Apparel Information Management System (AIMS) software about their approved credit terms and notes if they have not been approved.  For existing customers, an Aging Report is periodically generated and presented and discussed with upper line of management.  Goals are discussed in bringing in achieved desirable aging comfort level.  I used various templates for accounts that were aged 30 days plus, 60, 90 and accounts over 120 were sent to collection.  Before sales orders were processed, I approved them based on the customer's credit limits and I checked the terms.

6. Do you have any credit analysis experience, e.g.determining payment terms or setting of credit limits?

Yes No

7. If applicable, please describe the accounts receivable portfolio you have been responsible for collecting, i.e. types of accounts, how many accounts, dollar amount range, etc. What were the main reasons for delinquency on the these accounts? What steps did you personally take to permanently resolve these payment obstacles?

When I worked as Accounts Receivable clerk at the Paris Hotel and Casino in Las Vegas, I handled wholesale trade accounts such as Travel Agencies, Airline companies that had a Travel Agency Division.  I handed about 80 accounts and in the dollar amount range of $30 million.  The main reason for delinquency on these accounts was because there were unresolved matters passed on from one accounting clerk to the other with a high turnover in the department.  The more tenured AR clerks who handed similar wholesale accounts shared with me how they were able to hold on to their jobs.  Because the pressure on the supervisor was not to have any amount age beyond 30 days, the tenured AR clerks created a new invoice and closed the past 30 days invoices, in that way, their Aging Reports were "clean."  I brought this matter up with my supervisor and I offered to work overtime as I had to clear up accounting matters such as credits and disputes from the customer so that we could reconcile our records.  The supervisor set unrealistic goals and did not allow overtime.  I was ordered not to listen to other employees but to keep all aging within 30 days.
I did not last in the company.  When I had a morning sickness, my supervisor's last words I heard was "I didn't know you were pregnant.  Had I known you were pregnant had you disclosed that during the interview, I wouldn't have hired you."
I moved on working with Liberace Museum and Foundation for Performing Arts.  From volunteer, I rose up to be media specialist and webmaster to Controller in 2007.

8. When holding a role in finance, at what point in the collection process do you involve the Sales team?
When holding a role in finance, I would involve the Sales Team in the collection process to bring to their attention when the terms that is in the customer profile is over-ridden.  I would bring to their attention to ensure that when a sales order is taken in, credit terms and limits are checked and verified.  I would ensure proper standard operating procedures such as getting proper authorization from the credit department before a sales order is processed and shipped.  Having worked in a Sales Team with Directv campaign, I understand that sales people are money motivated and goal driven to sell to meet goals and expectations.  Credit Department is like a Quality Control department that sets checks and balances to ensure company procedures are followed.

10. Please describe your people management experience, e.g. size of team, individual team members' job level (collector, supervisor or manager), and individual team members' job experience.As a Floor Supervisor and Assistant Command Duty Officer (CDO) at a Navy Logistics Expeditionary Command (NAVELSG) Mission India, I managed over 30 Customs Border Navy Patrol Agents on a midnight shift. As Floor Sup, I ensured the floor were manned by the required agents for the scheduled flight that was leaving and number of US Service Personnel that had to go through customs. I coordinated with the Yard Supervisor who had to prep the US servicemen who would go through the Customs process explaining what was contraband and what the purpose of the process was. I was accountable to verify the reports submitted by the Floor Truck Supervisor accounting for bags and luggages that were checked in, number of personnel, and resolving with QA any discrepancies and disputes about guidelines on contraband and what was not within rules of US Customs.

As a Floor Supervisor and Assistant Command Duty Officer (CDO) at a Navy Logistics Expeditionary Command (NAVELSG) Mission India, I managed over 30 Customs Border Navy Patrol Agents on a midnight shift.  As Floor Sup, I ensured the floor were manned by the required agents for the scheduled flight that was leaving and number of US Service Personnel that had to go through customs.  I coordinated with the Yard Supervisor who had to prep the US servicemen who would go through the Customs process explaining what was contraband and what the purpose of the process was.  I was accountable to verify the reports submitted by the Floor Truck Supervisor accounting for bags and luggages that were checked in, number of personnel, and resolving with QA any discrepancies and disputes about guidelines on contraband and what was not within rules of US Customs.
Generally, it was a positive teamwork experience.

Job Fair sponsored by Keller/ Becker

9/7 Wilshire Grand Hotel Job Fair sponsored by Keller/ Becker
New York Life

Milestones to track progress

9/5/11 www.Disneyland.jobs
from JobFair www.waters.house.gov 8/30

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